Privacy Policy — 8kok Protects Your Data

1. Introduction — 8kok Privacy Commitment

8kok Ltd. places the highest priority on protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you use the 8kok.app website and mobile application.

8kok complies with GDPR (General Data Protection Regulation) and international data protection standards. We believe you have the right to know where and how your information is used.

At 8kok, we understand that trust is everything on a gaming platform. That's why we apply industry best practices and the latest technology to protect your data.

2. What Information Do We Collect?

8kok may collect the following types of information:

2.1 Information Provided at Registration:

• Full Name (as per NID/Passport)
• Date of Birth (for age verification)
• Mobile Number
• Email address
• Address (where verification is required)
• Gender (optional)

2.2 Identity Verification (KYC) Information:

• Scanned copy of National ID (NID) or Passport
• A recent passport-sized photograph
• Proof of address (utility bill, gas bill, etc.)

2.3 Financial Information:

• Payment method details (bKash, Nagad, Rocket number)
• Transaction History
• Deposit & Withdrawal Records

2.4 Automatically Collected Information:

• IP address and device information
• Browser type and version
• Operating System
• Website usage patterns (how long you spend on which pages, etc.)
• Information from Cookies and Tracking Technologies

2.5 Gaming Activities:

• Betting History
• Game Play Records
• Win/Loss Statistics
• Bonus Usage Information

3. How Do We Use Your Information?

8kok uses your information for the following purposes:

3.1 Account Management:

• To create and maintain your account
• Identity verification and age confirmation
• To ensure account security
• Login Authentication

3.2 Transaction Processing:

• To process deposits and withdrawals
• To verify payments
• Transaction record keeping

3.3 Provision of Gaming Services:

• To provide betting and gaming services
• Determining game outcomes
• Bonus and promotion delivery

3.4 Contact:

• To send important notices and updates
• To notify you of promotions and offers (if you have given your consent)
• Customer Support

3.5 Security & Fraud Prevention:

• Detecting and preventing fraudulent activity
• Anti-money laundering
• Identifying multiple accounts
• Bonus Abuse Detection

3.6 Legal Obligations:

• Meeting licensing authority requirements
• Compliance with AML (Anti-Money Laundering) regulations
• Complying with court orders or government directives

4. Who Do We Share Your Data With?

8kok does not sell your personal data. However, information may be shared in the following limited circumstances:

4.1 Service Providers:

• Payment Processors: To process deposits and withdrawals (bKash, Nagad, etc.)
• KYC Verification Services: Third-party identity verification services
• Game providers: Pragmatic Play, Evolution Gaming, etc. (gameplay data only)
• Customer Support Tools: Live Chat Software

4.2 Legal Obligations:

• In response to court orders or government investigations
• Upon request from licensing authorities
• To AML (Anti-Money Laundering) authorities

4.3 Business Transfers:

If 8kok merges with or is acquired by another company, your data may be transferred to that company. You will be notified in advance should this occur.

5. Data Security Measures

8kok applies a multi-layered security framework to protect your data:

Additional Security Measures:

• Password hashing and salting technology
• DDoS attack prevention system
• Real-Time Threat Detection
• Regular security training for staff

6. Cookies & Tracking Technologies

8kok uses cookies to enhance your experience and keep the website running smoothly.

6.1 What Are Cookies?

Cookies are small text files stored in your browser when you visit the 8kok website. They help remember your preferences and improve your overall site experience.

6.2 Types of Cookies We Use:

6.3 Cookie Controls:

You can delete or block cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain site features.

7. Your Rights and Controls

You have full control over your personal data at 8kok. Under GDPR, your rights include:

7.1 Right to Access Your Data:

You may request a copy of your personal data held by us at any time.

7.2 Right to Amend:

You may request corrections if any of your information is inaccurate or out of date.

7.3 Right to Erasure:

In certain circumstances, you may request the deletion of your data. However, some data may need to be retained to meet legal obligations.

7.4 Right to Object to Processing:

You may object to the use of your data for specific purposes (such as marketing).

7.5 Data Portability:

You may request your data in a structured, machine-readable format.

7.6 Withdrawal of Consent:

You may withdraw any consent you have given at any time.

8. Data Retention & Deletion Policy

8kok retains your information for the following periods:

• Active Account: Data is retained for as long as the account remains active.
• Inactive Account: Data is archived after 3 years of inactivity.
• Transaction Records: Retained for 7 years to meet legal obligations.
• KYC Documents: Retained for 5 years after account closure (in compliance with AML regulations).
• Marketing Information: Deleted immediately upon subscription cancellation.

To close your account, please contact our support team. We will delete your data upon verification, though certain data may need to be retained to meet legal obligations.

9. Child Protection Policy

8kok strictly prohibits registration by anyone under the age of 18. We do not knowingly collect data from minors.

If we become aware that a person under the age of 18 has registered, we will:

• The account will be suspended immediately.
• All related information will be deleted.
• Any deposits will be refunded.

If you notice a minor using 8kok, please notify us immediately at: [email protected]

10. Changes to the Privacy Policy

8kok reserves the right to update this Privacy Policy at any time. For significant changes:

• An email notification will be sent at least 7 days before any updated policy takes effect.
• A clear notice will be posted on the website.
• The "Last Updated" date on this page will be changed accordingly.

Continued use of our services after any changes takes effect constitutes your acceptance of the updated policy. If you do not agree to the new policy, please close your account.

11. Privacy Contact Information

For any questions about this Privacy Policy or your personal data, please contact us through the following:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on the 8kok website

We typically aim to respond within 24 hours. Complex matters may take up to 72 hours.